Shipping and Returns Faith and Hope Boutique offers the following shipping options for delivery within the U.S. At this time, we are unable to ship to international addresses, P.O. boxes, APO/FPO addresses or US territories. Faith and Hope Boutique uses UPS FedEx and USPS to offer the following shipping options: Shipping Method Cost When items will arrive Business days are Monday through Friday, excluding holidays determined by carriers. Shipping Surcharge: Some items may have an additional shipping and handling surcharge. (Please refer to individual product pages for details.) Gift Certificates are shipped free of charge using USPS First Class delivery. Alaska and Hawaii items ship via 2 Business Day Service and may require an additional day for delivery. If you order more than one item and one or more of your items are backordered, your in-stock item(s) will be shipped per our normal processing time. Your backordered item(s) will be shipped separately at no additional charge when they become available. FAITH AND HOPE BOUTIQUE GUARANTEE At Faith and Hope Boutique, we stand behind our products, our service and you, our customer. If, for any reason, you or your gift recipient is not fully satisfied with your gift, please do not hesitate to let us know and we will exchange it or issue a gift certificate or refund. Because of the nature of personnel undergarments, Faith & Hope cannot accept returns of bra’s, panties, forms, swimsuits ect. Faith & Hope STRONGLY urges you to be sure of correct sizing before placing your order. If item arrives with manufacturers defect please contact Faith & Hope on receipt to request a Return Authorization Number at 215-885-1143.Include the RA# in the following return and ship to : Faith and Hope Boutique (your Gift Return number) 1915 Guernsey Avenue Abington, PA 19001 RETURNS AND EXCHANGES Faith and Hope Boutique is happy to replace a gift with another selection, or issue a gift certificate or refund according to our guarantee described above. To return or exchange an item, please follow these simple steps: Repack the gift in its original packaging, if possible, with the packing slip. Obtain a gift return (GR) number by calling Customer Service at 1.215.885.1143. Include the GR number in the following return shipping address: Faith and Hope Boutique (your Gift Return number) 1915 Guernsey Avenue Abington, PA 19001 For your security, please return your gift with an insured courier (e.g., FedEx, UPS, USPS) and retain your receipt. Faith and Hope Boutique is not responsible for items damaged or lost in transit. If you are returning a gift because it is damaged or defective or you did not receive the product ordered, Faith and Hope Boutique will provide a prepaid USPS return label. RECALL For the following recalled products, please refer to the U.S. Consumer Product Safety Commission at http://www.cpsc.gov or contact our Customer Service Department at 215.885.1143