Frequently Asked Questions The address I typed is correct, but the website is not accepting it. (Checkout > Billing & Shipping page or Catalog Request page) In an effort to ensure that your gift(s) are delivered in a timely manner and to an accurate shipping address, Faith and Hope Boutique verifies both billing and shipping addresses via the US Postal Service address database. Our website is designed to provide you with a corrected address when necessary (for example it will change Avenue to AVE to match the database entry). To proceed through checkout or to complete a request for a catalog once the suggested address is provided, click on 'Check Out' if in checkout or "Submit" for catalog request. Otherwise, if you have questions regarding the suggested address, please contact us at 1.215.885.1143 and any representative will be happy to assist you. Can I ship to Canada/International/APO/FPO addresses? At this time we are unable to ship to international shipping addresses, APO & FPO addresses, US Territory addresses, and PO Boxes. If you are located in another country or your billing address is a PO Box, you can still order on the website or via a telephone representative, but the package may only be shipped to a non-PO Box United States shipping address. My promotion code/gift certificate doesn’t work/I am not getting my discount. Only one promotion code can be used per order. To redeem a promotion code, please enter it in the 'Promotion or Source Code' field found on your shopping bag page. To redeem a Faith and Hope Boutique gift certificate on an order, please enter the gift certificate number during step 3 of the checkout process. Faith and Hope Boutique gift certificates do not expire and two certificates can be redeemed at one time when placing your order online. If you have more than two gift certificates to redeem on a single order, or if you need further assistance please contact our customer service department at 1.215.885.1143 Can I use a debit card? Yes, we accept debit cards as form of payment. However, please note that we authorize credit cards and debit cards at point of sale but we do not charge your card for an order until the order has shipped. This can be mistaken for a double billing. Each financial institution is different, therefore please refer to the issuing bank of your credit card for their specific authorization processes. (also see next question for more details) Why does my credit card or debit card show two charges? Our ordering system splits your order into multiple levels dependant on the number of shipping addresses that you are shipping to. We do not charge your card for an order until the order has shipped; so as each level of the order ships, a charge for that level is completed. If you see multiple charges on your credit card or debit card statement, please add up the charges and this will equal the grand total of the order. How long will my order take to arrive including processing and shipping? Due to the uniqueness of our gifts, some may require specific processing times in addition to the Ground (5-7 Business Days), 2 Business Day, or Next Business Day timeframe for delivery. Please review the product information page for any processing times that may exist for an item. Items that require additional processing times include monogrammed, embroidered, etched, debossed, embossed and digital photo gifts. For instance, if you choose to monogram a product that requires 3 additional business days to process, and you select Ground shipping (which messages 5-7 business days for delivery), expect the gift to be delivered in 8-10 business days. Also, nearer to major holidays (e.g. Christmas, Valentine's Day, Mother's Day, Father's Day) our shipping cutoffs and processing times may change. If you would like your gift(s) to arrive in time for any of these dates, please check the processing and shipping details on the individual product pages for desired arrival dates. Why do I have to put in a credit card even though my gift certificate covers the costs? When paying with a gift certificate, even when it covers the cost of the entire order, a credit card is required to complete the order as part of our internal online process. However, if you prefer to place an order using a gift certificate without using a credit card, it's no problem. Please contact us at 1.215.885.1143, and any representative will be happy to assist you. Can I have more than one gift message sent per address? Unfortunately, at this time, we are not able to send multiple gift messages to one shipping address. My password doesn't work. If you are not able to log into your Faith and Hope Boutique account, please check the following: 1. Ensure you are entering your email address and password under the 'Returning Customer' section of the log in screen. 2. The password field is case sensitive, so please check that your Caps Lock key is off. 3. To ensure you have the right password, click on the 'Forgot Password' link, enter your email address, and your password will be sent to you. If you are unable to log in after trying the above steps, please contact us at 1.215.885.1143 and any representative will be happy to assist you. How can I tell if an item is available? Most items displayed on the website should be in stock; however if an item is messaged as unavailable, you can obtain the estimated 'in stock' date by adding the item to your shopping bag. If there is no 'add to bag' option, then the item is temporarily unavailable and we do not have an estimated 'in stock' date as of that time. Does the packing slip include pricing information? We do not include pricing information on our packing slip. Additionally, in order to maintain the surprise of the gift, our packing slips are secured in a 'gift portfolio' that advises your recipient to open their gift before opening the gift portfolio.